Reference

Privacy Policy for India Accounts

Your shilongteer account connects Baccarat, Lucky Diwali, Football Strike and wallet records into one privacy policy, so you can see what data we collect and why.

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shilongteer Privacy Policy for India Accounts
CONTACT ROUTES

Reach Us About Privacy Requests

Privacy questions should reach the team that can check your account record, not a public chat thread.

Account privacy email Send privacy requests through the email address shown in your account area. Include your registered mobile number, the data request you want handled and a short reason, so we can route it without exposing details in chat.
Live chat privacy handoff If you start in live chat, ask for a privacy handoff. The chat team can confirm your account path, then move sensitive matters to a safer channel where identity checks and written replies are easier.
Payment record questions For privacy questions involving UPI, Paytm, PhonePe or Google Pay references, share only the transaction ID requested by support. Avoid sending full screenshots unless we specifically ask for a cropped copy.
ACCOUNT SAFETY

How We Protect Your Account Data

Our privacy work is tied to account access, wallet accuracy and support checks.

Account details

We use your name, mobile number and email address to create your account, confirm support access and send required account messages. If a detail is wrong, you can ask us to correct it after checks.

Cookie choices

Cookies help us keep you signed in, remember language and region settings, and spot unusual login patterns. You can manage browser cookies, though some account and wallet checks may not work without them.

Payment references

UPI, Paytm, PhonePe and Google Pay records are used to match deposits, withdrawals and support queries to your account. We keep transaction references separate from public lobby activity and limit staff access.

Game session logs

Game records for Baccarat, Spribe Aviator, Bingo and other titles help us confirm session timing, account balance changes and dispute checks. These logs are kept for audit needs and account safety.

Retention periods

We keep personal data only for account operation, legal duties, dispute handling and security checks. Some records may stay longer than an active account if transaction law or fraud prevention needs require it.

Change requests

You can ask to access, correct or erase eligible data. We may decline or narrow a request where law, payment records, fraud checks or unresolved account matters require us to keep specific records.

Privacy Questions for India Accounts

These answers explain how privacy requests work when your account includes game records, wallet activity and support conversations. They are written for India account holders and cover the data choices you can raise with us. For any account-specific request, contact us through the privacy route inside your account area.

We collect account details such as name, mobile number, email address, login records, device signals, cookie choices, wallet references and support messages. We collect only what is needed for account operation, safety checks and legal duties.

We use payment references to match deposits, withdrawals and support requests to your account. We do not need your full banking credentials, and support should ask only for the transaction details needed to verify a record.

Yes, you can ask for a copy of eligible personal data linked to your account. We may verify your identity first, then provide data that can be shared without exposing security checks or another person's details.

You can request a correction if your mobile number, email address or account name is wrong. We may ask for verification before making the change, especially when the detail is linked to wallet records.

Retention depends on the record type. Account and payment records may be kept while required for legal duties, dispute handling, fraud checks or wallet accuracy, even if you stop using the account.

Cookies help with sign-in, region settings, account safety and basic analytics. You can change browser cookie settings, but blocking some cookies may affect account access, payment matching or support checks.

Use the privacy contact path shown inside your account area, or ask live chat for a privacy handoff. Send your registered contact detail and request type, but avoid sharing extra payment screenshots unless requested.

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